Real-time moderation across every conversation. Automated systems, human review, community reporting. Nothing exists outside these systems.
Moderation runs at every stage. Creation, conversation, distribution. Automated detection, human review, community reporting. Around the clock.
Total coverage. Character configs, user messages, AI responses, marketplace listings, descriptions, shared links. Nothing sits outside these systems.
Real time. Content caught before it reaches anyone.
Algorithms handle volume. Humans handle nuance. Trust & Safety makes the calls that require judgment.
Dedicated Safety Team
Trained reviewers handle flagged content, user reports, escalated cases. Regular calibration keeps decisions consistent.
24/7 Coverage
Around the clock. Child safety, credible threats, self-harm reports get immediate priority.
Marketplace Review
Every marketplace character reviewed by a person before going live. Config, description, behavior checked against guidelines.
Escalation Paths
Sensitive cases go to senior reviewers, then legal counsel or law enforcement. Clear procedures for every violation type.
Strictly prohibited. Enforcement is automatic. Not exhaustive. See our Acceptable Use Policy and Community Guidelines for full details.
Proportionate to severity, account history, ongoing risk. Three tiers.
Warning
Formal warning. Content may be removed. Warning stays on the account permanently.
Temporary Suspension
Account locked 24 hours to 30 days. No access to anything.
Permanent Prohibit
Account terminated. All content removed. Child safety violations, credible threats, repeat offenders. No new accounts.
Illegal activity goes to law enforcement. Full cooperation, including data preservation and production under valid legal process.
What we publish.
We cooperate with law enforcement. Here is how:
Law enforcement contact: [email protected] for urgent requests and formal legal process.
Enforcement decisions matter. If you think we got it wrong, you can appeal:
How to appeal: Email [email protected] within 30 days. Include your username, the action you are contesting, and your explanation.
Review: Read by a person, not a queue, and by someone who was not involved in the original call.
Finality: One appeal per action. The determination is final.
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Safety support
Moderation works best when people flag what they see. If something violates our policies, let us know.