Billing

Plans, payments, credits, and invoices.

11 articles

Plans & Pricing

What plans are available?Dyva offers four plans designed to scale with your usage: Free ($0): 50 messages/day, 1 character, basic memory, text chat only Plus ($12/mo): 500 messages/day, 3 char…How do I upgrade my plan?Go to Settings, select the Billing tab, and click Upgrade. You will see all available plans with their features and pricing. Select the plan you want and complete chec…Do you offer student or nonprofit discounts?We do not offer student or nonprofit discounts at this time. All users pay the same rates across Free, Plus, Pro, and Creator plans. Education and nonprofit pricing is…

Credits & Top-Ups

What are credit top-ups?Credit top-ups are one-time credit packs you can purchase whenever you need more credits outside of your regular subscription allowance. They are ideal for heavy usage…How does the referral program work?The referral program rewards you for bringing new users to Dyva. Both you and the person you refer receive bonus credits when they sign up and start chatting. There is…

Payments & Refunds

Can I get a refund?We offer a full refund within 7 days of any new subscription purchase. This applies to your initial subscription and to plan upgrades. No questions asked. Contact bill…What payment methods do you accept?All payments are processed securely through Stripe. We accept: Visa Mastercard American Express Discover Apple Pay: where supported by your browser and device Google P…How do I update my payment method?Go to Settings, select the Billing tab, and click Manage Billing. This opens the Stripe Customer Portal where you can manage all billing details. From the Stripe porta…What happens if my payment fails?When a payment fails, Stripe automatically retries the charge over the next 7 days. During this retry period: Your paid features remain fully active You receive an ema…

Subscription Management

How do I cancel my subscription?Go to Settings, select the Billing tab, and click Cancel. You will be asked to confirm. Once confirmed, your subscription is set to end at the close of your current bi…How does the Creator revenue share work?You keep 70% of all revenue generated by your published characters. Dyva retains 30% as a platform fee. This split applies to all premium character purchases and subsc…

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